Information We Collect
In the normal course of our business, we may collect information including your name, company affiliation, shipping/billing address, phone and fax number, email address, credit card details, bank account information, date of birth, and any other information supplied by you. You may provide Sprint Nextel with personal information in a number of ways: for example, if you personalize the Sites during your visit to the Sites, or you provide Sprint Nextel with personal information when you access Internet services through Sprint Nextel wireless devices, or you use Sprint Nextel Internet services, wireless voice services, and wireline voice products. You may also provide Sprint Nextel with personal information by way of postal communications, telephone communications, e-mail communications, presenting your business card, and the like.
In addition, you may provide personal information by completing an order form, responding to a survey, or submitting information when you interact with us, such as when you ask for customer service or technical assistance, or when you submit a job application.
Use of Personal Information
Sprint Nextel may use the personal information to:
- provide the products and services you request
- bill and collect for services and products provided to you
- ensure your creditworthiness for continued service
- determine appropriate payment of taxes
- protect our rights or property
- enforce the terms of any agreements or terms of service
- communicate with you about your account and the services or products you use
- provide customer-service, technical or network-related notifications
- inform you about new products and services
- analyze our customers activities and preferences
- comply with legal requirements
- respond to court orders, subpoenas or law enforcement
Sprint Nextel will not use personal information for any other purposes incompatible with the purposes outlined in this section, unless such use is authorized by you or required by applicable law.
Disclosure of Personal Information
To Vendors/Third Parties: Sprint Nextel employs other companies and individuals to perform certain functions on Sprint Nextel's behalf ("Third Party Providers"). Examples include billing, fulfilling orders, deliveries, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card information, and providing customer service. These Third Party Providers have access to information needed to perform their functions, but may not use personal information for other purposes. Sprint Nextel does not sell or otherwise provide your information to third parties for the purpose of allowing them to market their products and services to you.
Disclosure When Required By Law: Sprint Nextel employs other companies and individuals to perform certain functions on Sprint Nextel's behalf ("Third Party Providers"). Examples include billing, fulfilling orders, deliveries, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card information, and providing customer service. These Third Party Providers have access to information needed to perform their functions, but may not use personal information for other purposes. Sprint Nextel does not sell or otherwise provide your information to third parties for the purpose of allowing them to market their products and services to you.
Modification of Your Personal Information
Information from Children
Sprint Nextel recognizes the importance of children's safety and privacy. Therefore, Sprint Nextel does not seek to collect personal information from children under the legal age of majority in the country where the information is collected, nor does it offer content targeted to such children. Children should ask their parents or guardians for permission before disclosing any personal information.
When you visit a Site, Sprint Nextel web servers automatically gather information that allows that Site to communicate with your computer during your visit. Sprint Nextel also tracks such information as the number of visits to the Site, which parts of the Site visitors select, IP address (the Internet address assigned to your computer from the Internet Service Provider ), domain type, browser type (e.g., Netscape or Internet Explorer), date, and time of day. Sprint Nextel uses the information collected for statistical purposes that help Sprint Nextel design and administer the Site. This automatic information does not include personal information that would permit Sprint Nextel to identify or locate you.
Sprint Nextel may store some information (commonly known as "cookies") on your computer when you look at or use a Site. This information facilitates customizing your use of the Site and ensures that you do not need to re-enter your details every time you visit the Site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You may also set your browser to turn off cookies. Your "help" screen or user manual should tell you how to do this. However, please note that if you do turn off cookies, some Sites and other web sites may not work properly.
Advertisements and Links on Sprint Nextel Sites
Sprint Nextel does not provide personal information to advertising or similar companies. Some Sites may allow advertising companies to deliver ads on those Sites or may contain links to other websites that are owned and operated by those companies or other third parties. You should be aware that when you click on these ads, or when you access these other websites, their operators may deploy onto your computer cookies or other mechanisms to receive information about ad viewing by internet users on Sprint Nextel sites and their use of such other websites. Sprint Nextel is not responsible and does not accept liability for these other websites, or the products or services advertised on these other websites, or the processing of personal information or other information through these other websites.
We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we take a variety of steps to protect against unauthorized access to our systems that store personal information such as policies limiting access to those systems to authorized personnel.
When you are ordering new services or products through a Site, we employ the Secure Sockets Layer (SSL) protocol for the transmission of the information from you to us. Also, we use encryption technologies to protect your account information when you are viewing your bill on a Site or via email. You should be aware that Sprint Nextel has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.
You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you should adopt passwords that others cannot guess easily.
Sprint Nextel has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized or accidental access, erasure, or improper use, and Sprint Nextel will continue to enhance our security procedures as new technology becomes available.
Retention of Information
Updates to this Policy