The Seamless Enterprise

Comprehensive news and discussion of enterprise communications and converged network solutions.

The Intersection of IT and Business

on October 29, 2012 by Heidi Gigler

Business professionals and IT see things differently. Some say they each speak their own language. Priorities are often different. 

Here’s an example. In Gartner’s CIO Survey 2012, the technology priorities of CIOs were revealed. In order, they are:
1. Analytics and Business Intelligence
2. Mobile Technologies
3. Cloud Computing
4. Collaboration
5. Virtualization

Ask a business executive or other organizational leader outside of IT, and their list of priorities will seem entirely different. Think: customer experience, social media, speed to market, product innovation, and the list goes on. In a 2012 Gartner-Forbes survey, the  top priorities of enterprise business are:
1. Focus on core competencies
2. Sustain the company’s competitive advantage
3.Innovate
4. Instill a customer-centric approach to business

The same survey revealed that investing in IT was the best way to achieve these priorities.  That’s good news for IT and business.

This is the great opportunity. It is in this intersection of IT and business where the magic happens. It is here where innovation can fully be realized. It is here where competitive differentiators are made. It is here where true collaboration propels the business forward. 

You simply can’t have one without the other. IT and business people may seem to operate in different spheres,  but eventually they come together and do great things. And that’s the point.


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About the Author

Heidi Gigler is passionate about customer loyalty and business development. She has built her career developing strong relationships and product expertise to drive revenue for Fortune 100 enterprises and small to mid-market businesses. Heidi’s career includes more than 10 years in the telecommunications/high-tech industry, with an emphasis on growing the managed services practice at Sprint. As Strategic Alliance Manager at Sprint, Heidi partnered with Cisco, Microsoft, and HP, launching new product solutions to the enterprise and mid-market business segments. Her product experience includes IP and wireless security, managed services, mobility and wireless solutions, and technology integration. Heidi earned her MBA from the The College of William & Mary Mason School of Business, and her BA from the University of Texas at Austin. She is now a freelance writer and development consultant in Austin, Texas and enjoys her free time reading, traveling, and exploring the outdoors.

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