The Seamless Enterprise

Comprehensive news and discussion of enterprise communications and converged network solutions.

Video is Top Priority among UC Tools

on December 22, 2011 by Editor

We talked the other day about how we disagreed with an analyst’s blog headline that suggested Unified Communications was “failing.” Now we offer Exhibit B, a survey of enterprise IT organizations that reveals some pretty ambitious plans to implement various UC applications not only on desktop and notebook computers, but on mobile devices as well.

The survey, commissioned by a major software provider, queried 400 enterprise IT decision makers, 200 in the U.S. and 200 in the U.K. That geographic split, by the way, was reflected occasionally in different priorities, although overall our British counterparts appear to want pretty much what we want.

Interestingly, the number one UC tool on these IT folks’ radar is … videoconferencing. Sixty-four percent of them said they plan to deploy videoconferencing on desktops and notebooks over the next year. That was followed closely by instant messaging, at 56 percent, and unified messaging and web/group collaboration, each at 53 percent. Rounding out the list of desired tools were single voicemail (46 percent), extension dialing (43 percent), corporate directory (38 percent) and presence management, (31 percent).

There was some variation in responses based on the size of the responding company, but nothing too surprising. For example, 68 percent of companies of 1,000 or more employees plan to implement videoconferencing, compared with 61 percent of companies of 100 to 1,000 employees, and 57 percent of companies with 100 or fewer employees.

In the U.S./U.K. breakdown, 72 percent of U.S. companies plan to deploy videoconferencing but only 56 percent of U.K. companies. Other significant differences were reflected in unified messaging (U.S. 65 percent, U.K. 41) and web/group collaboration (U.S. 60 percent, U.K. 43).

As far as mobile devices are concerned, the timeframe is a little longer – the survey asked about three-year plans – but 46 percent of respondents expect to be putting videoconferencing on mobile devices. For IM, that number was 44 percent, and for collaboration, 35 percent.

The survey also addressed enterprise social media trends, the replacement of the desk phone by the mobile phone, and mobility in general. Again, the survey results can be found here if you’d like to take a look.

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About the Author

The editor of the Seamless Enterprise oversees the content of the blog, as well as writes individual posts on issues related to convergence, network management and security, collaboration, mobility and connectivity. Editorial duties are secondary to the editor's main job, which is engineering, designing, marketing, and managing network services for the enterprise.


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