Like a valedictorian collecting plaques and trophies at the pre-graduation senior assembly, Sprint practically had to have help carrying all the awards we racked up in the most recent provider studies by ATLANTIC-ACM, the research and consulting company.
In the 2011 Business Connectivity Report Card and Wireless Business Report Card studies, which rate carriers in product and service categories, Sprint grabbed a total of 11 awards. That breaks down to seven awards in Business Connectivity and four in Wireless Business.
In Business Connectivity, Sprint had seven best-in-class recognitions, in the following categories: Customer Service, Enterprise Voice Value, Enterprise Data Value, Data Quality, Provisioning, Sales Reps, and ILEC/IXC Brand. Rounding out the awards stack were the four received in the Wireless Business arena. They were best-in-class rankings for Customer Service, Billing, Provisioning, and Wireless Sales Reps.
We announced the awards June 24, but the announcement didn’t include the fact that this continues a Sprint trend of doing very well in the ATLANTIC-ACM analyses.
For example, in the firm’s Global Wholesale Report Card results, announced early this year, Sprint tied for Best in Class in the Brand category and in Voice Value, and also earned the highest ratings in the Brand, Network Quality, Overall Voice Product Quality, and Global Hubbing Quality categories. We also tied for the top spot or finished in the top three in three other categories.
And then there was last year’s Business Connectivity Report, based on a survey of more than 5,000 business customers. In that ranking, Sprint was first among U.S. national carriers in the categories of Wireline Enterprise Data Value, Wireline Business Customer Service, Wireline Enterprise Voice Value, and Wireless Value. We also tied for the top ranking in three other categories.
Sorry if this sounds like bragging, but this continued strong performance in ATLANTIC-ACM studies, as well as several other independent rankings we’ve talked about before, should tell you something. We are very focused on improving service delivery and customer service and keeping enterprise and other customers happy. Judging from the latest awards, that effort seems to be paying off.