Maybe it’s not quite like winning the Super Bowl two years in a row, but it’s at least as good as winning your division two years running. We think so, anyway.
Once again, Sprint has finished in the top spot in the Nemertes Pilothouse awards for MPLS services. For the 2010 competition, Sprint bested the competition in the overall score, ranking highest in the value and technology category and finishing a close second in customer service.
This year, the awards recognize enterprise technology providers in 14 categories, based exclusively on the surveyed experiences and receptions of hundreds of technology buyers. There are no outside influences on these surveys, with no vendor sponsors of the project nor any attempt by Nemertes Research to sway buyers’ responses.
As was the case with the 2009 awards (in which Nemertes characterized Sprint as “knocking the socks off the competition”), the research firm offered some very positive comments as to the significance of the 2010 results.
According to Nemertes, Sprint’s focus “on customer service, and a leading-edge approach to high-speed wireless is paying dividends among those who deploy its services.”
Also, Nemertes observed, “Sprint’s innovation in areas such as Quality of Service, SIP trunking integration with MPLS services, and emerging high-speed wireless access options as a result of its partnership with Clearwire and its WiMAX network allowed Sprint to score the highest of all providers in technology.”
The Nemertes Pilothouse awards stand out because they are based on what enterprise buyers – both Sprint customers, competitors’ customers, and potential customers – see and believe about the Sprint MPLS network. As a result, they continue to validate our MPLS strategy.
As Paget Alves, president of the Business Markets Group, puts it, “MPLS is the core of our convergence solutions strategy, enabling voice, video and data via a single IP connection so businesses can reduce costs, improve employee productivity and streamline their network. MPLS also offers a flexible network foundation that scales for growth and allows for easier adoption of next generation technologies.”
The aspects of the Sprint Global MPLS network that account for such positive enterprise perceptions include far-reaching service flexibility, real-time class of service at no additional charge, industry-leading SLAs, and 3G/4G wireless access options. The global network reaches 165 countries around the world via a combination of facilities-based architecture and strategic partner network-to-network Interfaces.
