More than one in four (29 percent, to be precise) medium-to-large enterprises have significant multinational WAN requirements, yet few of them report that they are able to obtain the global SLAs they would like. What these companies need is service assurances reflected in strong SLAs, an emphasis on global service-level management, and a single provider and account manager.
Mike Sapien, principal analyst with Ovum, will address these very issues in a complimentary webinar on Tuesday, October 12, 2010. Sapien and his cohorts at Ovum talked with enterprises about their global service needs and requirements and compiled their findings in a white paper titled "Business-Class” Service for the Global Customer, which serves as the foundation of this webinar.
In addition to highlighting some of the key findings from Ovum’s research, Shaun Ledgerwood, Director, Europe Sales and Global Convergence Support, Sprint, will join Sapien to discuss how all global enterprises can receive the same level of support and account management as the top-tier global companies.
Martin Cooper, Global Network Services Manager with Mentor Graphics, will also be part of the webinar. Cooper will share how his company has been able to streamline its global telecom operations, which support offices in multiple countries, and generate greater value from both their network and their service provider.
If you work for a global enterprise you won’t want to miss this discussion. Register now to reserve your space.