We’ve written before on Seamless Enterprise about Sprint’s own success as a user of UC. It’s a good story in addition to validating our belief in the technology. Industry analyst Nancee Ruzicka with Stratecast confers with our findings that UC offers a number of tangible benefits for the enterprise.
Nancee and I recently presented as part of a webinar and talked about our experience and Nancee’s industry observations. Of course, the undisputed value of UC is cost effectiveness. Sprint will realize $6 million in LEC costs and $2 million in savings every 18-24 months due to the elimination of PBX upgrades and maintenance. The company will also save more than a million each year in utility costs related to power consumption.
To hear more about the top seven benefits of UC, you can download the webinar by clicking here, or for a quick rundown of key benefits, read on.
1. Creates Customer Focus.
Whether it’s a call, a text, an e-mail, or an in-person meeting, there’s no excuse for not being there for customers. Once you’ve made contact, users need access to the right applications, data, and support to ensure customer satisfaction.
2. Keeps Communication Simple.
Advanced communications are great -- unless employees don’t use them because the interface is cumbersome, configuration is tricky, or the service just doesn’t work. UC provides remote management of services, devices, applications and data. This improves usability, maintains proper configurations, and ensures that users are complying with corporate policies and standards.
3. Increases Productivity.
Less time spent checking messages, configuring multiple devices, and synchronizing contacts makes employees more productive. UC-accessible business applications such as timekeeping and status reporting mean that employees spend less time on administration and more time focused on the bottom line.
4. Streamlines Visibility and Control.
Managing a UC deployment is easier than managing a hodgepodge of disparate networks and applications. With UC, network managers can readily monitor user devices and configurations, consistently implement updates, monitor application activation and usage, and control access to enterprise network and IT assets.
Presence and chat features make it easy to bring experts in to join calls and solve problems in real time. Collaboration creates instant meetings where discussion is augmented with documents, drawings, and chat for interactive exchanges without the burden of scheduling, rescheduling, and travel.
Unified messaging is currently the most desirable UC feature. Voice, text,
e-mail, and chat messages are correlated to a single repository with a single sign-on and voice-to-text and text-to-voice translations. Employees are accessible wherever they are. Messages don’t get lost, saving time and preventing frustration.
7. Green Gains.
UC deployments enable remote workforces. In addition to helping save the planet, businesses save money on office space, support, and travel. The variety of conferencing techniques supported by UC eliminates the costs of dial-in conferencing by remote employees.