Last year I wrote an article for Seamless Enterprise titled "Seven 2009 Business Telecom Predictions."  It was well received, and now I'm being asked to make my predictions for the new year. More...

Recently I participated in a couple of panels at the Telco 2.0 Executive Brainstorm event in Orlando. The first panel was on “Voice and Messaging 2.0.” Excellent stimulus presentations were provided by Thomas Howe and Irv Shapiro. Thomas introduced the concept of Communications Enabled Business Processes (CEBP ) and Irv gave examples of how ifbyphone’s customers are implementing them. More...

It’s that time of year to look into the crystal ball and make predictions for 2010. One of my favorite forecasts is that by Gartner. What I find most interesting is that it’s the users of technology, who are driving these technology trends in a big way. Did you know… More...

Despite all the ways technology is changing the way we communicate, some of the basics are still as true today as they were a couple hundred years ago. Jeff Pulver, the social media guru, made that point in a conversation we had regarding my guest blog at his Pulver.com site. More...

Previously, we talked about why Sprint chose three years ago to make the move to Unified Communications, something that this company has fully embraced, and continues to aggressively roll out across the enterprise. This time, we want to talk about the planning involved in moving UC from a concept to a reality. More...

Jeff Pulver made what I thought was an interesting observation in a recent conference call. We were talking about my guest blog over at Pulver.com, and he happened to comment about how in his pre-social media guru days, he was an IT guy at a brokerage house. More...

For most businesses today, social media is an enigma. It’s something they would like to figure out, but they’re not sure they can. For them, it’s in the category of puzzlements such as “how the Bowl Championship Series really works” or “who thought it was a good idea for toys to come wrapped in plastic packaging that is impossible to open without at least minor injuries.” More...

As any regular Seamless Enterprise reader knows, Sprint doesn’t just talk about Unified Communications, we use it. Various bloggers here have talked about the benefits Sprint has seen in cost savings, power savings, streamlined networking, reduced real estate needs, and employee mobility. More...

In a recent webinar, Nancee Ruzicka with Stratecast and I talked about the Seven Benefits of deploying UC. Unfortunately, time prohibited us from being able to answer all of the great questions we received during the session.More...

This is the second Q&A of an ongoing discussion with Paget Alves, President of the Business Markets Group for Sprint Nextel. In this session, Alves discusses 4G technology and what it means for the enterprise. More...