The Seamless Enterprise - Wireless, wireline and the new world of IP convergence

About the Author

Heidi Gigler is passionate about customer loyalty and business development. She has built her career developing strong relationships and product expertise to drive revenue for Fortune 100 enterprises and small to mid-market businesses. Heidi’s career includes more than 10 years in the telecommunications/high-tech industry, with an emphasis on growing the managed services practice at Sprint. As Strategic Alliance Manager at Sprint, Heidi partnered with Cisco, Microsoft, and HP, launching new product solutions to the enterprise and mid-market business segments. Her product experience includes IP and wireless security, managed services, mobility and wireless solutions, and technology integration. Heidi earned her MBA from the The College of William & Mary Mason School of Business, and her BA from the University of Texas at Austin. She is now a freelance writer and development consultant in Austin, Texas and enjoys her free time reading, traveling, and exploring the outdoors.


IT is Not What it Seems ...

on May 08, 2012 by Heidi Gigler

... Not in the future, that is. IT is about to go through a great transformation. It has to, given the velocity at which technology is evolving.  

IT expenditures will be happening more outside the traditional boundaries of corporate IT, says Gartner. Today, some enterprises already spend more than 50 percent of IT expenses outside of corporate IT. Business units often partner with third parties when they need a solution faster than corporate IT can deliver. Interestingly, it’s not about IT’s capability, rather it’s more about the innovations in the marketplace that are being created, affordable and easy to use. More...


The Art of Business Intelligence

on April 26, 2012 by Heidi Gigler

In a recent webinar, Ten Changes to Maximize the Impact of Your Business Intelligence Strategy, Gartner presented some fresh ideas on how to approach the analysis of so much data, making it useful for the enterprise. There is no doubt an effective business intelligence (BI) strategy includes IT, but what else? Gartner says the secret can be found by asking three questions: More...


Taking the Initiative with Mobile App Security

on April 12, 2012 by Heidi Gigler

Anticipating the number of mobile devices to exceed the number of PC sales for the first time ever, you can bet the security risk associated with mobile devices will increase too. Here are a few aspects of security to keep top of mind: More...


Lessons from the Rise & Fall of the Tech Giants

on April 02, 2012 by Heidi Gigler

In our rapidly changing environment, the tech giants continually battle for market domination. They all seem to want what the other has, or want to take over what the other does best. They are fiercely competitive. CIO.com looks at the rise and fall -- and rise again -- of some of these giants. What I find interesting is that, the traits that can be seen as an Achilles heel or a secret weapon are also applicable for IT organizations today.More...


Healthcare Security Can Help Your Business Too

on March 27, 2012 by Heidi Gigler

Did you know that within the last two years, the personal health information of nearly 18 million Americans was breached electronically? That affected six percent of Americans. Even more surprising is the value of the data being sold. Medical records sell for $50 a record in the underground market which is even more lucrative than financial information, says the chairman and CEO of the Santa Fe Group. More...


What Does BYOD Mean to Your Enterprise?

on March 21, 2012 by Heidi Gigler

The BYOD movement is truly shaking up IT.  Now, more than ever, employees are bringing their own devices to work. Not only that, on average, employees carry more than two devices each. The proliferation of devices and the additional traffic are putting big demands on the corporate network, as well as increasing the risk of data security breaches. More...


A Security Update

on March 14, 2012 by Heidi Gigler

Gartner recently released its webinar on the Top Security Trends and Takeaways for 2012, and here are a few highlights. Most interesting is the perception versus the reality, and some tips on making security relevant across the entire enterprise. More...


Not Just Any Intelligence – A Look at Mobile Business Intelligence

on March 05, 2012 by Heidi Gigler

Think about this: The volume of data generated in 2009 alone was greater than in the preceding 5,000 years combined, says Gartner. Today, enterprises know there is opportunity in Big Data.  In fact, says Forrester, business intelligence is ranked as the number one technology to drive change in 2012, creating significant business value as data mining and reporting tools become more sophisticated and move into the cloud. Businesses expect to reap the benefits of mobile business intelligence (MBI) to expeditiously, and smartly, improve business processes, reduce inefficiencies, and discover new revenue opportunities. More...


Enterprises Want to Know – How are you feeling?

on February 22, 2012 by Heidi Gigler

We talk about Big Data – the abundance of information that is being created, stored, mined, and accessed online. One of the biggest trends in 2012 is sentiment analysis – how enterprises can mine and make sense of online data to use to their competitive advantage. Through sentiment analysis, businesses can turn attitudes and emotions, expressed online through social media, into actionable results. More...


CRM – Beyond an Address Book

on February 17, 2012 by Heidi Gigler

In the early days, CRM tools were much like an online address book. Today, when integrated with other databases, the web, social networks, and mobile media, CRM tools are rich with information, allowing enterprises to truly understand and connect with their customers. This evolution is driving the “streamlining, adapting or even elimination of entire business processes, as well as defining a new world of business analytics that includes social/viral (influence) and transactional (business impact) intelligence," says technewsworld.More...


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