When I first started working in technology, the world seemed to move more slowly. Before beepers and cell phones, few users expected network outages to be addressed instantaneously. Besides, I grew up in Minnesota, and when we were buried in four feet of snow, it was understood that we had to dig out before we could worry about things like phones or networks. (Unfortunately, with a per capita ratio of snowplows to people at 10:1, we rarely had “snow days” from school.) More...