Here at Seamless Enterprise, we don’t usually bother with following the “markets” for various goods and services and solutions. For the most part, we know that isn’t your biggest concern.

If you’ve found a UC solution that really works for you, it isn’t important whether the vendor you bought it from has a 10 percent share of the particular market or a 40 percent share. As long as you can be sure the vendor will be around for a while to provide service and support – and we presume you vetted that pretty well before making the purchase – the details of who sells how much to whom this year or next year are secondary. More...

We told you back in January it was coming, and we are pleased to report that Sprint Complete Collaboration is here and immediately available. Our hosted and fully managed Unified Communications solution is now ready to deliver the seamless collaboration that can enhance the agility and boost the productivity of large and mid-sized enterprises. More...

One of the most expensive budget items in IT is the need to support a full-blown operating system on each and every desktop PC. Because every application installed on a given desktop can have a unique, unanticipated effect on that one device, the havoc that can be unleashed across the whole of the enterprise can sprout in an almost random, chaotic fashion. More...

As wise old Ben Franklin said, “A penny saved is a penny earned.” Of course, a penny had a bit more buying power back in Ben’s day, but let’s not be too literal here. If you can leverage technology to save your company money, then the mere act of NOT spending it in the first place is the equivalent of generating additional revenue.

The technology in this case is SIP Trunking, and while it is a foundational building block for Unified Communications, the truth is, many companies really only look at SIP Trunking initially for the sake of potential savings. More...

There may not be any such thing as a free lunch, but there just may be such a thing as free bandwidth.

Sound too good to be true? We can’t blame you for being suspicious, but Marty Parker over at NoJitter makes his case for leveraging Unified Communications to modify your mix of traffic in order to accommodate video with no need to add capacity. More...

We’re always interested in business case advice, especially as it relates to Unified Communications. So a recent Webtorials white paper that purported to offer advice about building a comprehensive UC business case, caught our eye.

Turns out that the white paper (free registration required) was less about a business case than it was about a strategic approach to bringing UC into the enterprise. But that’s OK, because it has some good and thoughtful material about how the author – veteran consultant Don Van Doren – segments UC into a couple of sub-categories. More...

To cloud – or not to cloud – may be an easy decision at times, depending on your preferences, the enterprise’s culture, and the applications in question. For a business, Unified Communications (UC) is ideal candidate for a first move into the cloud. However, the decision-making process could be time consuming due to the nature and importance of UC.

To me, nothing beats a handy chart which lays out the pros and cons of each approach, without biases. Gary Audin’s latest TechNote, Deploying UC Apps: CPE or Cloud, provides such a chart, comparing two obvious choices to delivering the features and benefits of UC. It’s a quick read, comparing the two alternatives side-by-side. More...

One of the biggest trends on the minds of enterprise IT executives is “Big Data,” a term coined a couple of years ago by Gartner. One of the first things to come to mind when some hear that term is “Hadoop.” Unfortunately, it is becoming increasingly apparent that many folks are still not up to speed on Hadoop. In a nutshell, Hadoop is a Linux technology that supports the trend toward virtualization, allowing data and applications to span multiple virtual servers.  More...

In the early days, CRM tools were much like an online address book. Today, when integrated with other databases, the web, social networks, and mobile media, CRM tools are rich with information, allowing enterprises to truly understand and connect with their customers. This evolution is driving the “streamlining, adapting or even elimination of entire business processes, as well as defining a new world of business analytics that includes social/viral (influence) and transactional (business impact) intelligence," says technewsworld.More...

We talk a lot here about collaboration, of course, and how Unified Communications technologies make that possible. We’re all pretty much in agreement that collaboration is a good thing.

But it is possible to emphasize collaboration too much, and that’s the point of an interesting column at NoJitter by Melanie Turek of Frost & Sullivan. Think of it this way: let’s say you love strawberry ice cream, as some of us do. But instead of simply enjoying that delightful post-dinner bowl of sweet, creamy heaven each evening, you decide to have strawberry ice cream at every meal. That wouldn’t work for more reasons than we can begin to list. More...