We talked the other day about how we disagreed with an analyst’s blog headline that suggested Unified Communications was “failing.” Now we offer Exhibit B, a survey of enterprise IT organizations that reveals some pretty ambitious plans to implement various UC applications not only on desktop and notebook computers, but on mobile devices as well. More...

I spend a lot of time thinking about the growing set of threads that will tie together social media and convergence. As a result of my obsession with this emerging technology, I am starting to conclude that social media is the killer app for enterprise convergence, and corporations will have no choice but to warmly embrace it or get left behind. More...

Convergence is ultimately about connecting – more, faster, easier. We live in a world where billions of people are connected through the Internet. More content is created in a single minute online than in a single year back in the 1990s. According to IDC, the "digital universe" – the amount of information and content created and stored digitally - will skyrocket from 1.8 ZB (zettabytes) in 2011 to more than 7 ZB by 2015 with 90 percent of that coming from digital content in the form of graphics and video. More...

Too Much Information (TMI). We are inundated. How do companies and their employees make sense of this infinite information? Here is a look at the challenges and how businesses can respond:

Accuracy – How do we know what we are reading is the truth? Wikipedia, for example, is edited by the population at-large. (Who are these authors?) Amazon.com and Yelp.com aggregate comments about user experiences. (Are the posted comments unbiased or written by the author’s brother, a disgruntled employee, or a representative from a company’s PR department?) In the business world, employees are challenged to find the most accurate and relevant information too. (Is this the most recent inventory report? Who is the source of this customer research – a social network chat room or an analyst firm?) More...