It’s not a term you hear a lot, but it is a perfect term for describing what may be the best solution that UC has to offer. It is “human latency,” or the delay involved in reaching out to someone and actually making contact. More...

WiFi is and has been a powerful tool, one that has allowed millions of employees to shed wires and work wherever it’s most convenient. Airports, coffee shops, hotels, living rooms, you name it, and it has changed how many of us work. Pop open your computer and in an instant you’re connected to the Internet or the corporate network. The productivity boost this has enabled is immeasurable. More...

Just 10 or 15 years ago, companies typically frowned upon telecommuting.  Managers had a hard time telling if their subordinates were really on-task because there was no unobtrusive way to supervise them remotely. Executives worried about losing the “water cooler effect” – the name given to the productivity boost that occurs when workers unintentionally bump into each other throughout the day and happen to exchange progress reports and remind each other about deadlines and deliverables. More...

One of the great things about working on convergence is that I have the opportunity to regularly discuss UC with senior decision-makers of our business customers. Since UC is one of those terms that seems to mean just about anything depending on who you are talking to, we have wide-ranging conversations about the technology, best in class ways to implement UC solutions, and the features and benefits. This is all good stuff, and important to understand when you are committed to deploying UC. However, just as often I find myself in conversation with someone who says, "I understand all that, but I still don't know what UC means to my business." More...

When it comes to unified communications, in this brutal economy it’s all but impossible to make a case for benefits that aren’t easy to measure and immediately transferable to the bottom line. More...

The blogosphere has been buzzing about whether VoIP is dead, ever since Alec Saunders posted 2008: The Year that VoIP died on his blog, which lead to other posts, including a post by Om Malik on his GigaOM blog. Each has presented some interesting points though it’s a debate that I feel is missing the point. More...