The Seamless Enterprise

Comprehensive news and discussion of enterprise communications and converged network solutions.

How to Predict What Your Customer Wants Next

on August 16, 2012 by Christopher Glenn

One of the biggest drivers of the converged network is “big data,” as enterprises capture massive amounts of data from every customer interaction and analyze it to predict future sales. One company managing this data really well today is Netflix.

I originally registered for Netflix streaming for research purposes. I have spent a lot of my career developing algorithms to capture the relationship between countless variables that drive business productivity.More...


The Art of Business Intelligence

on April 26, 2012 by Heidi Gigler

In a recent webinar, Ten Changes to Maximize the Impact of Your Business Intelligence Strategy, Gartner presented some fresh ideas on how to approach the analysis of so much data, making it useful for the enterprise. There is no doubt an effective business intelligence (BI) strategy includes IT, but what else? Gartner says the secret can be found by asking three questions: More...


Not Just Any Intelligence – A Look at Mobile Business Intelligence

on March 05, 2012 by Heidi Gigler

Think about this: The volume of data generated in 2009 alone was greater than in the preceding 5,000 years combined, says Gartner. Today, enterprises know there is opportunity in Big Data.  In fact, says Forrester, business intelligence is ranked as the number one technology to drive change in 2012, creating significant business value as data mining and reporting tools become more sophisticated and move into the cloud. Businesses expect to reap the benefits of mobile business intelligence (MBI) to expeditiously, and smartly, improve business processes, reduce inefficiencies, and discover new revenue opportunities. More...


Enterprises Want to Know – How are you feeling?

on February 22, 2012 by Heidi Gigler

We talk about Big Data – the abundance of information that is being created, stored, mined, and accessed online. One of the biggest trends in 2012 is sentiment analysis – how enterprises can mine and make sense of online data to use to their competitive advantage. Through sentiment analysis, businesses can turn attitudes and emotions, expressed online through social media, into actionable results. More...