The Seamless Enterprise

Comprehensive news and discussion of enterprise communications and converged network solutions.

2011: Tipping Point for 2-Phone Living?

on February 17, 2009 by Dan Jacobson

Last month, I wrote that “the days of two-phone living may just be numbered” in a post focusing on how the mobile phone is clearly becoming the dominant device in corporate America. Now Gartner is pinning down that number, with a prediction that by 2011, North American enterprises will be supporting more mobile phones than desktop phones. More...


Ending the Two-Phone Shuffle

on January 06, 2009 by Dan Jacobson

Most of us have gotten so used to coping with two phones that we don’t give much thought to what work life would be without that juggling act. You know how it goes: Check both voice mails several times a day, take the call on your mobile phone even though you’re sitting right there by your deskphone, make sure your business card always shows both your office and mobile numbers, etc. More...


Free? Well, Not Quite …

on December 03, 2008 by Dan Jacobson

Is solar energy free? Well, if you don’t count the $30,000 or more for the rooftop panels, along with batteries to store the power, a meter to allow selling power back to the utility, and other sundry equipment, I suppose it is. But of course, you do have to factor those things when you analyze the “real” cost of your electricity. More...


More Usage Doesn’t Mean More MOU

on November 25, 2008 by Dan Jacobson

One persistent misconception about enterprise fixed-mobile convergence is that if the wireless operator is part of the solution, it is going to mean more minutes of use and higher costs. I ran into this “myth” many times at the recent VoiceCon conference, where I had the opportunity both to speak to an audience and to talk one-on-one with attendees. More...


Watching UC Gain Momentum

on November 19, 2008 by Dan Jacobson

It’s a beautiful thing when a technology really starts gathering momentum. The transition from “that’s a great idea!” to “how did we live without it?” is when the people behind the technology achieve the satisfaction of vindication. More...


The UC Debate

on November 03, 2008 by Dan Jacobson

I don’t know about you, but I’ll be glad when VoiceCon arrives. By then the election will be behind us and we can focus on moving forward, leaving behind such distractions as Sarah Palin’s glasses and Barack Obama’s middle name. More...


Who’s Afraid of On-Net Calls?

on October 22, 2008 by Dan Jacobson

Fellow blogger Steve Coker addressed an issue in his blog “Mobile Operators – The enabling factor for FMC” that I’d like to take a step further. Not only is FMC of great interest and importance to us, it is a mistake to say that carriers – or at least Sprint – are not focused on deploying FMC solutions because of on-net calling. More...


Mobile Operators – The Enabling Factor for FMC

on October 15, 2008 by Steve Coker

Here’s a headline I’ll bet you haven’t seen before: Mobile Operators are the Enabling Factor in Making Enterprise FMC a Reality. Maybe it’s because there is so much hype around technology such as WiFi that can operate – with limitations – without carrier involvement. I have to say I’m perplexed, though, when I read statements in the media or on other blogs that imply that wireless operators aren’t interested in FMC.More...


The Real Meaning of “Convergence”

on October 08, 2008 by Steve Coker

The more I talk with customers, the less I think the term “convergence” has any practical meaning. In today’s market, convergence goes by many names - Fixed Mobile Convergence (FMC), Unified Communications (UC), Voice over IP (VoIP), and Wireless WAN, just to name a few. This may sound great coming from your service provider or hardware/software vendors, but the customers I talk to on a regular basis don’t think about convergence in this way at all. To them, convergence is more fundamental – take two or more things that operate independently and merge them effectively. More...


Mind the Gap - Mobile Coverage Issues and the SMB

on October 07, 2008 by Steve Coker

While larger businesses may have the luxury of resources and support to explore and deploy different approaches to Fixed Mobile Convergence (FMC), small to medium-sized businesses will drive the market. Quocirca Ltd. in the U.K. offered an interesting report on the needs of small and medium-sized businesses for mobility, which is available at http://www.it-director.com/business/change/content.php?cid=10605 More...