Mobile and digital technology is becoming entrenched within the retail market. Its footprint can be seen throughout the customer lifecycle: awareness, consideration, intent, purchase, support, retention, and advocacy.

When it comes to educating and enticing the shopper - with advances in technology, including social media, mobile applications, and big data, retail is making giant strides driving awareness and influencing prospective customers.More...

OK, so e-Now may not be a real term, at least yet, but the essence is that since so much of what “we do” we do online, with that comes the expectation that “we must have what we want, now.”  In my last blog, I spoke of the e-everything phenomena. Couple that with the “gotta have it now” mentality and this puts new demands on the enterprise. More...

In our rapidly changing environment, the tech giants continually battle for market domination. They all seem to want what the other has, or want to take over what the other does best. They are fiercely competitive. CIO.com looks at the rise and fall -- and rise again -- of some of these giants. What I find interesting is that, the traits that can be seen as an Achilles heel or a secret weapon are also applicable for IT organizations today.More...

Disruptive innovation, says Technology Review, is making the complicated simple, making the expensive affordable, driving growth by transforming what exists, and creating what doesn't. 

Think about the delivery of ebooks on a Kindle Fire for example. A brand new service, a brand new product, a lower price, and a simple user experience (easy to purchase, download, and "consume"). More...