Several research companies just announced forecasts for the Unified Communications (UC) market. Infonetics Research expects the UC market to top $1 billion by 2013, and Wainhouse Research sees the UC industry growing to a healthy $30 billion market in just five years. Should we be surprised? Are enterprises integrating UC into their plans and budgets, despite constraints, and actually deploying UC solutions? More...

There’s no denying that UC can be confusing and that it isn’t easy to define. We’ve talked about that before. The definition is actually in the eye of the beholder, as pointed out by Brent Kelley of Wainhouse Research in an article he posted on No Jitter. Because of this, UC will take on many different shapes and forms to fit the needs of each business culture, which of course will vary depending on industry, size, philosophy, etc. More...