The initial phase of Sprint’s migration to UC leveraged what we learned from the early adopters, which we talked about in my last post. These people provided excellent feedback as to the quality of the communications tools and their ease of adoption. We learned a lot from our pilot group, everything from which headsets worked the best, to  optimal laptop settings and the best setup for home-based workers. This information helped us clean up our deployment processes and fill platform gaps. More...

Despite all the ways technology is changing the way we communicate, some of the basics are still as true today as they were a couple hundred years ago. Jeff Pulver, the social media guru, made that point in a conversation we had regarding my guest blog at his Pulver.com site. More...

Previously, we talked about why Sprint chose three years ago to make the move to Unified Communications, something that this company has fully embraced, and continues to aggressively roll out across the enterprise. This time, we want to talk about the planning involved in moving UC from a concept to a reality. More...

Infonetics Research, a well-respected analyst organization, publicized an interesting survey on SIP trunking a couple of weeks ago. They had surveyed 92 PBX-using organizations of more than 100 employees, asking them about their use of SIP trunks, how they blend them with their existing infrastructure, and what savings they are seeing from SIP trunking. The Infonetics folks have prepared a full report based on that survey, although they only skimmed the surface of it in their news announcement. More...

As any regular Seamless Enterprise reader knows, Sprint doesn’t just talk about Unified Communications, we use it. Various bloggers here have talked about the benefits Sprint has seen in cost savings, power savings, streamlined networking, reduced real estate needs, and employee mobility. More...

In a recent webinar, Nancee Ruzicka with Stratecast and I talked about the Seven Benefits of deploying UC. Unfortunately, time prohibited us from being able to answer all of the great questions we received during the session.More...

Nice post last week by Broadsoft's Alex Doyle, who discusses the evolution of SIP Trunking and why this is a big deal for business customers. He starts with a clever quote and description: Using an IP PBX with TDB PRI circuits was once "like driving a Ferrari on a dirt road." (CBeyond's CTO Chris Gatch).More...

Ever since Sprint opened its doors to external application developers, we’ve approved  approximately 300 APIs. This “open” approach to development has been extremely beneficial in allowing us to offer unique applications that might not otherwise be developed for our wireless customers. More...

A few weeks ago I offered responses to questions that were raised during a recent webinar – Seven Ways to Deliver Value of UC – in which me and Nancee Ruzicka with Stratecast hosted. I wasn’t able to address all of the questions in my last post, so here’s my response to another group of questions. More...

Paget L. Alves is the President of the Business Markets Group (BMG) for Sprint Nextel and responsible for Sprint's sales and marketing to enterprise, general business and public sector customers, and oversees the development of strategic alliances for Sprint. The BMG's portfolio of services includes IP, international wireless and wireline and domestic 3G and 4G wireless. With more than 20 years of experience with technology companies, he has experienced a fair share of business cycles.

In the first of a Q&A series, he discusses some of Sprint’s challenges and opportunities in the current economic climate, and how the company is positioning for the changing environment. He also discusses key factors shaping the telecom industry and challenges enterprises and government agencies face in making the move to a new world of IP Convergence and Unified Communications. More...