We’ve said it many times in this blog. Mobility – Mobile Integration, to be more precise – is the key to unified communications. Without mobility, you may have a great office environment, but unless everybody stays in the office (and at their desk) all the time, it’s really not UC. More...

This is the last segment in a six part series highlighting Sprint’s deployment of unified communications. To read the previous segments click on the appropriate links: How We Got Started, Planning the Move, Successful First Phase, Where We Are Today, and Lessons Learned. More...

Several research companies just announced forecasts for the Unified Communications (UC) market. Infonetics Research expects the UC market to top $1 billion by 2013, and Wainhouse Research sees the UC industry growing to a healthy $30 billion market in just five years. Should we be surprised? Are enterprises integrating UC into their plans and budgets, despite constraints, and actually deploying UC solutions? More...

Months of planning and deploying Unified Communications within a company the size of Sprint continually pushes us to examine what we have learned. We have learned many important lessons and by sharing them, hope to make things easier for others embarking on UC initiatives. More...

With the new year upon us, we thought it would be a good time to look back...so we could look ahead.

By that, I mean 2009 was the year of predictions for Seamless Enterprise. Several of our bloggers took a crack at predicting emerging trends and created forward-looking visions of the future. Three of these articles stood out in my mind: More...

With the popularity of YouTube and the ability to watch video on mobile devices, video phones are no longer something from science fiction. The video phone concept was actually introduced five years before the Internet, by AT&T at the 1964 World’s Fair. We’ve come a long way since that visionary day when the Picturephone was unveiled. The following blog was originally published on Pulver.com as a guest blog.

Driven by a video generation soon to be entering the workforce, along with the increasing power of video in all types of social media, it’s fair to say that enterprises will be dealing with much more video within the next several years. More...

Recently I attended the VoiceCon Virtual Event powered by ON24 from my home office. What I find remarkable is how far virtualization has come in transforming how enterprises do business. More...

I saw a reference online the other day to “hosted vs. on-premises UC.” Something about that bothered me, and I think it’s this: It positions this as an either/or, all-or-nothing scenario that doesn’t really reflect reality. Sort of like “Good vs. Evil,” which is fine in the abstract, but which gets sticky once you apply it to real life situations. There’s just a lot of gray in between the black and white of those two absolute choices. In fact, I kind of wonder if the whole way service providers, equipment vendors, VARs, etc. have been positioning this question is incorrect in the first place. More...

Rolling out UC to a company with 50,000 employees and contractors isn’t something you do overnight. Currently, we are almost 50% complete and it has been a very successful first year. More...

As with any technology investment, corporations are looking at Unified Communications with a keen eye toward how and when it will impact cash flow.  The biggest challenge with that approach is that in its broadest form, investments that unify communications impact the ROI of all other investments while simultaneously accelerating all business processes. This makes calculating a traditional ROI virtually impossible. More...