In Gartner's Magic Quadrant for Unified Communications, one comment of note was that "service providers (such as the telcos, Google, et al.), were not included ... because they do not offer an on-premises solution." Gartner does not consider UC solutions in the cloud as "Unified Communications" per se, rather they consider those to be "UC-as-a-service (UCaaS)” solutions and publish a separate Magic Quadrant for them. More...