Unified Communications and Collaboration (UC&C) is one of the few IT technologies with a "multifaceted" value proposition, in that it not only can lower costs, but can help streamline processes and form new ones. You may start out with cost reduction in mind, but along the way, you find ways to change and improve how you do business.

That was a key point made by analyst Zeus Kerravala of ZK Consulting, during a recent webinar on the subject of hosted UC&C. Also participating were Sprint's own Joseph Martin and Mike Velder of Cisco. If you missed it, you can replay it here. More...

Before you can make an informed decision about return on investment (ROI) for a Unified Communications implementation, it is essential to know the scope of that investment. Obviously, it is more than just the up-front cost of the equipment you buy for a premises-based solution, or the ongoing cost of a hosted solution. More...