Salesforce.com is one of the leaders in cloud computing.  At the recent “DreamForce” users annual conference, CEO Marc Benioff was quoted by the San Francisco Chronicle as saying “Companies need to build social networks into their businesses or risk falling by the wayside.” His main point was that monitoring social media is the best way to hear your customers. I agree, but would take it a step further and say that social media is the best way to hear and be heard. Period. More...

Joe Panettieri at MSPMentor.net had an interesting blog about Three Basic Social Media Goals for Managed Services Providers. In his post, Joe shares some of his discussion with Dell's Cloud Computing Evangelist, Barton George. More...