Gartner and Forbes recently completed a survey showing that more and more boards of directors are acknowledging the strategic importance of IT. This is good news, because far too often, companies assume IT decisions are tactical, rarely warranting the attention of executives who chart corporate strategy. Such a conclusion would be erroneous because it would be akin to saying the use of electricity (or coal, or steel, or labor) is merely tactical. While many aspects of how, what, why, and when in terms of specific “factors of production” might be tactical, whether to use any given factor of production per se is clearly strategic. So too it is with certain IT decisions. More...