In a previous post I raised the question of 911 calls in a unified communications environment. This is a serious issue, because there is an inherent challenge among the benefits of UC (which does not require you to be at a defined location) and e911 (which presumes you are at a defined location). In UC, location doesn’t matter, but when it comes to e911, location is everything. If they can’t find you, they can’t save you. More...

Is your organization ready for a major change? That may be the biggest question you need to ask when you are seriously considering a unified communications deployment. UC changes the way you do business and communicate, and few if any organizations can just snap their fingers and create a UC nirvana, much as they’d like to. More...